Our obsession with effectiveness

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The word “effectiveness” is thrown around in Adland all day long. That’s fine as long as people would use the word correctly.

Unfortunately, that’s not the case.

When things go well, all of us take credit for the success. When things go wrong, we tend to assign blame to anyone in sight: product, economy, sales process, packaging, your mother.

Just look at the list of 2011 Effie awards winners: MINI Cooper, Toyota, Nissan, Old Spice, V8, Gatorade, Old Spice, Sony PlayStation, etc. Some of them had good sales in 2011, others declining sales. How can you win an Effie when your sales are declining? And why are you claiming credit for sales increases when advertising is just part of the solution? When an agency holds up that award, shouldn’t they share the stage with R&D, Product Planning, Customer Service and your mother?

Marketing and advertising do have a very important role to play in a brands success. But the way it talks itself up and the way awards and recognition in the industry only focus on  advertising’s contribution to success is a good explanation why advertising often doesn’t get the respect it should deserve.

Effectiveness is built on collaboration while we reward individualism. A good start to change this false obsession with effectiveness would be to approach this topic with an open mind rather than a delusional one. To regain the respect of brands and business partners, we need to focus more on tackling real business problems. Advertising rarely helps solving them.

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Quick: What’s the #1 movie for the last 2 weekends? Breaking Dawn Part 1.

The Top 3 Billboard songs?  Rihanna’s “We found love.”, LMFAO’s “Sexy and I know it.” and Adele’s “Someone like you.” (With these insightful lyrics: “Sometimes it lasts in love but sometimes it hurts instead.”)

Top TV shows: Football and Dancing with the Stars.

Escapism everywhere

This shouldn’t surprise anyone. While I’m writing this, economists and pundits warn that the breakup of the Eurozone is upon us, the Arab spring turns into an apocalyptic event and even NBA players had to cave in to avert economic distress. All that on top of jobless levels stuck at 9% – in reality much, much higher – and almost 50 million Americans living in poverty.

We long for the certainties of the 50s and 60s when good jobs were everywhere, men were still men, and our world consisted of white-picket fences. (Conveniently forgetting the rampant racism and sexism. Oh well.) It started with Mad Men and extended to Pan Am and other shows glorifying good old times. TV storytellers and screenwriters instinctually feel the need of people to be removed from the grim reality. It’s everywhere: TMZ, movies, books (fantasy, vampires, zombies). Our whole culture seems to be focused on escaping.

Occupy Wall Street is the ultimate escapist movement

Just look at the grievances of the Occupy Los Angeles assembly:

“1. A moratorium on all foreclosures in the City of Los Angeles. The City of Los Angeles to divest from all major banks, and money to be removed from politics.

4. Los Angeles to be declared a sanctuary city for the undocumented, deportations to be discontinued and cooperation with immigration authorities to be ended – including the turning in of arrestees’ names to immigration authorities.

9. No cutbacks in city services or attacks on the wages, work conditions and pensions of city employees.”

Anybody with any fiscal responsibility bone in his body has to laugh at these demands. Changing the world and transforming society requires more than just enduring the hardship of occupying a small strip of land, living in a tent on a cold surface. It requires hard work, tough decisions and getting hands really, really dirty. Just demanding things and hoping for the rest is the answer of an escapist mindset. Alluring to some, ineffective for the rest of the world.

Brands have bought into the escapist mindset

As Albert Einstein famously said: “Insanity – doing the same thing over and over again and expecting different results.” Resulting in the advent of coupons, Groupon, extension of Black Friday hours and moving the yearly holiday sale for automobiles from December to November. More access, more hours, more opportunities, more consumerism.

The bitter reality is that customer behavior and mindset has changed for good. But brands still believe they live in 2005 when credit was easy, no real unemployment littered the country and we felt like we had the key to the world. People have changed. They are scared. Fearful. Anxious. And they long for real leadership.

From escapism to activism

40 years ago, the punk rock movement began in Britain when economic depression trapped the working-class youth into believing they had nothing to gain in life. Stranded, this group began a subculture of protest, the musical style typically consisting of hard fast rock, with lyrical messages varying from the political to the nihilistic. Grand Master Flash published one of the most influential Hip Hop songs (”The Message”) in 1982, at the peak of that recession.

While the Depression featured a lot of escapist culture (explosion of the exuberant jazz culture and the emergence of Superman in 1938), Steinbeck’s “The Grapes of Wrath” explored the hard times of the poor and out of work. Bing Crosby’s “Brother, can you spare a dime” was a huge hit in the 30’s and people reverted back to simpler times, like The Lone Ranger, when problems could be solved with guns and a strong whisky.

We are entering the age of strife. As I wrote before:

“We’ve entered an intermediate period of civil strife, cultism, ineffective leadership and a bureaucratic apparatus that’s only beholden to itself, funding itself despite the labor of the working. We have a bureaucracy that is removed from the people and ineffective in leading. We also a have a de facto dynasty with all these massive corporations that essentially own the government because they can buy it. That creates the basis for much of the social strife we’re going to see because we’re facing a structural problem, imminent shocks and shifts in the world system, and the nature of the global economy itself. Inherent and self-reinforcing inequalities and concentration of wealth in a society that was based on an egalitarian principle will lead to massive dislocations.”

It will never be 2005 again. This is not a recession, this is not a pothole. The current crisis, this is a fundamental dislocation. Our current institutions will not provide real solutions. They are good for band-aids, not for solving the problem ahead of us. All of us need to change the world through innovative ideas and a transformative mindset.

What brands should do

Brands need to take their head out of the escapist sand. It might work short-term, it will lead to failure in the long-term. Our future will not look like the past. The past was based on the model of industrial production; the new model will be based on a globalized, collaborative information model. It can’t be about more stuff and pure growth. It has to be about being better, kinder, lovelier and inspiring. It can’t be about targeting consumers, it has to be about collaborating with all of our stakeholders. Brands have to stop asking what this society can do for them, how they can get even better breaks. Brands have to ask what they can do for society. How they can help Contribute. Be part of a bigger cause.

Brands have to become collaboration hubs of passion, enthusiasm and openness to see the world with different eyes and change it through their collaborative ideas.

Just like the Eurozone, brands have to make a tough decision: Either adjust. Or perish.

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The world is filled with advice how to seduce people. How to seduce to find a partner, seduce people to buy your stuff, seduce them to like you. Magazines are filled with advice, book shelves littered with publications that will give you that one advice that will change your life forever.

Marketers should be the masters of seduction. That’s their main objective. The one lesson about seduction you learn very early (mostly as a teenager): It only works when the other person is open to your seduction, ready for your “pitch” and willing to contribute on some level.

It is impossible to seduce a girl when she’s deeply in love with somebody else. It is impossible to seduce a conservative person with your progressive fantasy. You can’t seduce an avid non-smoker in trying our your cigarettes. You need to find the right people who are open to your seduction.

Some people were seduced by Obama. Many ignored him. Or hated him. It had nothing to do with his message, or his person. They just weren’t ready to open themselves up to his message. Just like the Windows phone will never be a big hit with Apple fanboys. Or Hyundai with drivers who admire German engineering.

Makes me wonder…

Why do marketers continue to treat everyone the same, please everyone, be admired by everyone, find the key to everyone’s heart?

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23 adult truths

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Not sure where this originated but it’s very true.

Small Business Saturday

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Small businesses are the lifeblood of our communities. We all know it and it’s repeated as a mantra in political discussions. But we still tend to get our coffee at Starbucks, buy big ticket items at big box stores and leave the small businesses struggling. Today is the day to make a difference and support small businesses. And, if you have an American Express card and are part of the Foursquare community, American Express will give you $25 back. What are you waiting for?