Advertising’s obsession with cool

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Advertising Age posted this week an article “Aging in Adland: The gray-hair phobia that’s hindering older execs.” and it hit a nerve. My Twitter feed was bursting with comments about the article and the comments a the bottom of the post are worth your time.

Rupal Parekh writes:

“Most shops won’t admit it readily, but gray-hair phobia is a reality in the digital era. With agencies continually restructuring and changing models to keep pace with the public’s media consumption habits, adland is right to be digitally obsessed. But most in the industry wrongly assume that the only people who grasp digital are fresh out of college.

That presumption has spawned an undercurrent of resentment as agencies refit themselves for the digital world – a process that often entails stripping out layers of longtime employees in favor of a newer breed of creatives and strategists believed to better grasp the increasingly complex media environment.”

It’s a bigger problem than just the digital revolution

When I started as a copywriter in advertising, people suddenly looked at me differently. Behind that cheap haircut and the non-cool clothes and appearance, there must be something cool about me, right? I didn’t know bands that were playing in a garage, ready to become underground hits. I didn’t go to hidden bars, I didn’t eat in a North Korean restaurant and I didn’t care about that cool movie from Sri Lanka. That average guy, how could he work in advertising?

Once you start working in the advertising industry, it looses its perceived coolness very quickly and turns into a grind of long hours, lost weekends and  endless defeats. (Still, the best profession on earth.) Advertising professionals should know about the lack of coolness in our profession but, somehow, the outside view of our industry has rubbed off on the industry itself in some kind of self-perpetuating cycle.

Focusing on coolness is a sure loser

Being hip and cool seems to be equated by our industry with youth, the general feeling seeming to be that if you’re over 39 years you can’t possible contribute anything valuable. Translated: If you’re not in an executive position by 39 and 364 days, you better look for a new job. You’ll never make it.

This makes no sense. Or to say it in a more diplomatic way: It’s beyond stupid.

The long hours, the lost weekends and overall lifestyle demands youthful amounts of energy and, sure, some agency types are done by the time they start a family, opting for 9-5 lifestyle. This is not a golden rule but agencies love to worship the fountain of youth (the current economic climate doesn’t help) and forget that they are missing out on a deep talent pool.

The industry not only misses out on 39+ executives from other industries who would be suicidal to make the jump into advertising, we’re also losing a lot of talented people inside our industry. Especially bewildering when you have to listen to endless complaints about the “lack of talent” in our industry. I have friends in the industry who were loved by all their clients and co-workers, who can talk more intelligently about emerging technologies than any SXSW attendee and who have an amazing track record of brilliant work who can’t get an interview. Why? Because they were born before 1973.

The industry should take a long, hard look in the mirror: We seem to hire the same cool folks, the same hip people, the same way of thinking. And we end up with similar ideas. Innovative thinking won’t happen when we habitualize our hiring policies.

We need to start recruiting more on attitude and aptitude and less on date of birth.

Inspiration trumps imitation

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You can’t imitate your way to innovation. Here’s a good example of a brand that imitates the strategies and tactics of one its biggest competitor. On my way to an Apple store, I walked by a Microsoft store. It was stunning how similar both stores looked. The one big difference: the Microsoft store was completely empty.

Microsoft copied the concept. Apple stole it.

Steve Jobs mentioned the famous Picasso quote (”Good artists copy. Great artists steal.”) many times because its at the core of Apple’s philosophy: Don’t just copy: steal and make it your own. Computer stores used to be messy and fairly uninviting. The inspiration for Apple stores didn’t come from those chaotic experiences, it came from the world of luxury boutiques: expensive materials, inviting street presence, bright lights and friendly employees. They stole and imitated; but not from their competitors.

There are scenarios where it makes sense to plainly imitate: Ask Zara, a low price imitator par excellence. When you have an expensive product and can deliver a comparable experience for a disruptively low price: That’s a winning strategy because you’re opening up new markets.

Generally, mindlessly mimicking the direct competition is a race to the bottom. Making ideas your own and transforming your industry can turn you into the most valuable company in the world.

Halfsies: Connecting the dots

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A wonderful example of simple innovation:

Go Halfsies is a social initiative that fights obesity, waste disposal and world hunger all at the same time. At participating restaurants pay for a full meal and receive half the portion. The restaurant will then donate 90% of the proceeds to support the fight against, you don’t waste food and you prevent a bulging waist line.

Simple, yet very powerful.

Perception in the advertising world.

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It’s funny because it’s true. Sadly.

The branding renaissance

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When I grew up, my favorite brand was Coca-Cola. I also loved McDonald’s and any cereal brand. The unhealthier sweeter, the better. Over time, I learned that Coke was nothing more than sugared water and McDonald’s peddled really crappy food by sourcing through really terrible methods. Well, and cereal was nothing more than sugar in milk. My love for these brands turned into cynicism. They still created great advertising but it’s hard to enjoy any commercial or online game when you have these videos of tortured chicken in your head.

Branding used to involve big budgets, flashy advertising, a lot of good looking people and promises that were never kept.

This branding era is about to end.

We are about to experience a branding renaissance

Branding doesn’t happen in brainstorming sessions, on TV screens or through false, beautiful worlds anymore.

Branding today entails:

- Focusing more on stakeholder value, less on shareholder value

- Social Currency is more important than immediate profitability

- Innovation more important than messages

- Customer experience is almost everything

- Delivering constant customer value is everything.

Advertising noise will continue to be part of branding. Over time, that noise will just lead to tone deafness and the return will be minimal. Companies that are doing it right will succeed over time. The others will fade away.