The speed trap

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A decade ago we have a speed problem. Communication was way too slow, it took sometimes weeks for people to answer a piece of mail. That’s one of the reasons why so many businesses jumped on the online business bandwagon. Faster equaled better, more feedback and increased markt share. A dew weeks turned into an hour, now sometimes minutes.

We don’t have a speed problem anymore. For sure, no speed problem when it comes to business communication. A brand doesn’t gain much advantage responding twice as fast as in January. We were already fast 6 months ago, does it even make sense to be faster? Or, it is even humanly possible?

Fast is not scarce anymore. Fast is the new normal. Actually, too fast is the new normal. Good ideas are scarce. Well-defined strategies are scarce. Insights are scarce.

I don’t need your fast response. I’d rather you put some thought into your response and hear from you in 2 days.

#nbcfail

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I love the Olympics. It’s my favorite sporting event, beating the World Cup in a photo finish. The Olympics have a special place in my heart because it combines human dedication, intensity, joy, humanity, and drama. I grew up in Germany, where all the events are shown live, where I was able to appreciate the strategy and tactics of weightlifting, the slowly evolving drama of the 50 kilometres race walk, the nail-biting shooting events, the nerve-wrecking archery events and the chaos theory aka cycling road race playing out in the streets of the host city. If there was a way to watch the Olympics for 24 hours live, I would watch it for 25 hours.

Since I moved to the US, my feelings towards the Olympics has dramatically changed and that’s because NBC never understood the Olympic spirit. The athletes are mere content to further NBC’s monetary and corporate goals. While the whole world was watching the Opening Ceremonies live from London, the US viewers were held prisoners by NBC to wait until they were ready for us. That meant a time delay of 8 hours of the West Coast, and it was so worth it: It allowed Matt Lauer to link the nation of Madagascar to the animated movies, reminding viewers that most of the athletes marching in the ceremony would not win a medal, and talking over the many, many musical interludes. It was also a good occasion to showcase the ignorance of the hosts when Lauer and Viera blew off a tribute to Sir Tim Berners-Lee, the man widely considered to be the inventor of the world wide web.

“If you haven’t heard of him, we haven’t either,” Viera said. “Google him,” Matt added moments later. And, so the hashtag #ShutUpMattLauer was born. Oh, he didn’t stop there: He connected Kazakhstan with Borat, called Luxembourg “a small, central European country”, and shared his belief that Rwanda bounced nicely back from that little annoyance some call genocide. Way to lift the Olympic spirit.

To give good old Matt a little history lesson: The idea of the Olympics is to bring the youth of the world together. As Pierre de Coubertin said (Meredith, google him): “The important thing in life is not the triumph but the struggle, the essential thing is not to have conquered but to have fought well.”

That’s the Olympic spirit. Not your flag-waving, US-centric orgy to market your mediocre fall shows. Not your shameful cut of the Olympic tribute to terrorism victim and replacing it with a vapid Michael Phelps interview by Mr. Hair Seacrest. The reason for it: “An NBC Sports spokesperson responding to the criticism says that it is their policy to shorten for both broadcast constraints and for the sensibilities of the local audience.” I guess NBC believes we want to be force-feed intellectual emptiness and don’t appreciate emotional moments of non-US nations. Thanks, NBC.

Day 2 was even better when the social web exploded after the Ryan Lochte win/Michael Phelps defeat and the majority of Americans had to wait another 10 hours to finally see the event. There was glimmer of hope when cable subscribers were able to sign up for online coverage. “We show everything live”, NBC promised. Yes, they do! But the majority of events are just shown without any commentary or graphics to show where we are in the competition. It’s not really that exciting to watch a parade of athletes competing when you have no clue what the current objectives are. It’s like watching a basketball game without knowing the score. Or a baseball game without knowing what inning it is. The swimming competition was shown live and I enjoyed it: All six races were done in 1 hour, minor interruptions, pure joy. And, the Gold online channel is what the Olympics are about: This Sunday morning alone I watched fencing, skeet shooting, basketball, cycling road race and kayaking. All in one hour.

NBC has a good argument to make: NBC has to maximize commercial revenue, which means maximizing prime time viewership, to recoup the billions paid for rights to broadcast. Billions that pay for the event and the corrupt pockets (allegedly) of IOC members. And, some might argue: the ratings were huge. A false argument. The avid fans (like me) will do anything to watch the events live. And they will sit through a repeat at prime time with their spouse enjoying great Olympic moments together. Who says that fans tweeting about the North Korean unbelievable upset in 56kg weightlifting wouldn’t entice other fans with no interest in weightlifting to enjoy the moment as well? Why not offer two layers of online viewing: one for free and one as a pay service? I would gladly pay quite a lot of money to access all events at my convenience, not based on a prime time schedule.

The real problem is that NBC and other media still try to preserve old business models in a new reality. They think that experimenting with new business models will cost them a lot of money. My argument is that the lack of experiments will lead to their ultimate demise. You can’t imprison customers anymore, we are way more advanced than you think. It’s not that hard to find ways to completely disengage from NBC’s effort and enjoy the games through other means.

Ultimately, I blame the IOC. Their greed has changed the games permanently. The spirit is still there, the athletes still give all of us hope for the future of humanity. But the overblown economics of the games makes it harder for each us to enjoy special moments.

P.S.: In case you’re wondering if NBC cares:

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#nbcfail

The scientific power of naps

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I really didn’t need the science behind it, my life taught me the power of naps. 10 minutes is really all you need. Every company should have a nap room.

The longest road trip ever

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Back in 1989, as the Berlin Wall fell, Gunther Holtorf and his wife Christine set out on what was meant to be an 18-month tour of Africa in their Mercedes Benz G Wagen. Now, with more than 800,000km (500,000 miles) on the clock, Gunther is still going.

The German former airline executive has traveled the equivalent of 20 times around the planet in the vehicle – which he calls Otto. He says he has never had a serious breakdown. Recently in Vietnam, Canadian-born photographer David Lemke joined Gunther on one section of his epic journey.

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My uncle was a politician. As a blue-collar worker, he advanced through the ranks of a German Union and the Social Democratic Party (SPD). He knew a lot about history, labor law and his ideas how to make Germany a more labor-friendly place. On weekends, he spent most of his time at home, inviting his constituents and listening to them. He listened to their stories, their problems, their challenges, their life situation. He barely said a word, he just listened. He didn’t have a stump speech, some canned responses. When he could help, he did. When he couldn’t, he tried anyway. He showed me that a few, well-chosen words work far better than a commanding presence.

We live in a world where everybody wants to be heard. All of us are pundits, advance our personal brand, feel the need to express ourselves. The world is filled with people who have a lot to say, and the confidence to say it. Sometimes, getting in a word or thought can be quite difficult. Turn on the TV news networks and watch these fools trying to get their point across. There’s no engagement, no interaction, no exchange of ideas. They all sit in their silos to shout out their opinion.

Being a bit shy is often a disadvantage. The opinion bullies always come first. Then the worriers. The critics. The silent types. In a perfect scenario, I try to be patient enough to let everyone exhaust all their points. My goal is just to get a few simple, chose words in. Something valuable I have to contribute.

When people are heard, they’re willing to listen.