Bookmark and Share

youwillneverknowifyounevertry

Image courtesy of 24.media.tumblr.com

During the dot-com bust, I interviewed for a position with a digital consulting firm. The job description sounded like a good match, the company had a good reputation and strong growth: I was excited. After speaking to the CEO for 5 minutes, I knew his company wouldn’t be my future home. Why? Because I had no idea what he was talking about. Every other word was a buzzword, he must have made up words on the fly and the sentences were so long and convoluted, I felt he was filibustering the interview.

One reason brands have problems connecting with people is their use of language. A few examples:

Dachis Group: “Social Business Design helps companies reinvent themselves into dynamic, socially calibrated organizations that gain constant value from their ecosystem of connections.”

Dell: “Increase workforce flexibility while storing data or secure servers – enabling highly centralized control over your distributed environment and aligning clients with their organizational needs.”

Ford: “Covert aerodynamic design and critical technology such as the class-exclusive PowerShift six-speed automatic and 1.6L Ti-VCT Duratec® I4 engine with twin-independent variable cam timing make it a responsive and fuel-responsible driving experience.”

I chose those 3 companies because they’re often heralded as the pioneers of Social Media and Social Business. Did you have any clue what they were talking about? I had some idea but became bored a few words in.

We have developed a lexicon of contrived gobbledygook meant to confuse people not to enlighten them. How can you claim to be social when your outward language is anti-social?

Just go to digital conferences and half the words abused have no real definition (Engagement), 1 million definitions (brand) or their meaning changes day by day (Success Metrics). We tend to use imprecise words to cloud our confusion and hide the fact our thoughts are not that well-thought-out. A refined thought doesn’t need to come in a convoluted package. Or, as Winston Churchill said: “Broadly speaking, the short words are the best, and the old words best of all.”

Amidst the corporate gibberish, brands have a unique opportunity to stand out from the masses by speaking plainly yet intelligently about the matter at hand. Not only only will you be seen as having a stronger grasp of the issues, but people will form stronger connections with companies.

In a complex world, any effort to simplify will be appreciated.

Bookmark and Share

AOC3books

Three years ago, an online conversation between Drew McLellan and Gavin Heaton resulted in a collaborative writing effort by more than 100 bloggers from nine countries, titled The Age of Conversation. Today, 171 writers (I’m one of them) are proudly announcing the release of The Age of Conversation 3 – It’s time to get busy.

Age of Conversation 3 embodies the dramatic shift from Social Media as a hypothesis to its current state as an integral marketing tactic and the trickling-down into boardrooms, enterprises and governments. The 10 sections of the book speak to the pervasiveness of social into our daily work and life: At the Coalface; Identities; Friends and Trusted Strangers; Conversational Branding; Measurement; Corporate Conversations (my chapter talks about this topic); In the Boardroom; Innovation and Execution; Influence; Getting to Work; and Pitching Social Media.

As always, all proceeds of the third edition will be donated to a charity. Which should make it even easier for you to consider the purchase as a Kindle e-Book, Hardcover or Paperback.

You can meet all 171 authors here. And consider following them on Twitter.

Congrats to everyone for their hard work. And a big THANK YOU! to Drew and Gavin.

We were put on this earth to change the world

Bookmark and Share

photo (1)

This is my daughter. Look at her. There’s this aura of infinite possibilities – she’s ready to take on the world. Nothing will stand in her way to explore this world that’s hers. We all used to be like that. We all had this fire in our eyes. Each morning we couldn’t wait to get out of bed, ready to make this world our world. We were curious. Eager. Had so many questions. Tried things out. Fell down. Tried them again.

And then life happened to us. Or better, institutions stood in our way. Pre-school. Kindergarden. Norms. Criticism. Homework. Schedules. School. Cruel teachers. Critical teachers. Grades. Norms. The system integrated us. We integrated the system into our lives. Into our thinking. And being. We graduated. When we were lucky, we traveled for a while. Found that joyful life experience again. But now it was time to join the workforce. To fit in. To accept mediocrity. Suddenly, it’s hard to get out of bed in the morning. Weekends and vacations are the only remaining highlights. We are slowly killing off everything that made us happy and curious in the first place.

Hold on, we just got a second chance.

The Great Recession is the biggest opportunity we will encounter in our lives. The Great Recession equals major hardship for many people but it also marks the end of the corporate era. If you’re corporate drone, your job will be eliminated very soon. If you try to fit in to make it in this world, you will struggle for the rest of your life. In order to succeed, you have to become an artist.

That’s the premise of Seth Godin’s newest book “Linchpin – Are you indispensable?” We have to become more human, creative and generous to be seen as unique and irreplaceable. And, most importantly, we have to ship. Meaning, we have to produce. Not spending hours on email trafficking, Twitter scanning, blog commenting. No, shipping. Producing. Doing. We can either give in to the lizard brain, the little part of your brain that is concerned with survival and is the reason for your procrastination and all your irrational fears. Or we can create our own destiny. Our own reality. And, at the same time, change the world.

Seth Godin’s Linchpin might be the most important book you’ve read in a long time. Hopefully, it will change you and your thinking. We’ve been working with major Fortune 100 corporations for years, even decades. We understand how tough it is to implement cultural change. But, it’s necessary. Actually, it’s imperative. Would you rather help your company change or see it vanish?

Seth Godin’s Linchpin and Hugh McLeod’s Evil plans (he illustrated Linchpin because he’s one) will give you the motivation and desire to change the world. We started our company with the goal to help transform businesses and change the way we work and live. Seth Godin distilled our thoughts in a neat and exciting package. Now it’s your turn to take the ball and change the world. We hope you’re ready.

Bookmark and Share

b3f71ccff1ae28230b3ad59318e48e4960cffd27_m

Image courtesy of ‘While you weren’t listening’

My daughter is obsessed with quantity: “How long? 5 minutes? Oh, that’s such a long time.”

“How many days until I go back to school? 2 days? That’s such a long time.”

My favorite:

Me: “You can only have one.” Daughter: “But I want 2, 3, 4, 5, 6, 19!”

She’s not much different than the rest of us. If you can’t quantify it, it doesn’t exist. We get trained early on focusing on grades, sizes, personal records – give me any quantity, people will flock to it. And so they do, at their own peril. Just ask the math wizards on Wall Street who almost brought the economy to its knees with their models, derivatives and CDO’s.

Data linked with analysis doesn’t tell you the truth. It provides an assumption of the truth. Nothing more. Any Black Swan will destroy this assumption in an instant.

We see this pervasiveness and blind belief in data everywhere: Employees are resources that need to be utilized. Brands consider people targets that need to be tracked and hunted down by more and more ads.

It’s time to grow up, my daughter will one day, and learn that quality is often more important than quantity. You can’t compare 5 minutes at the dentist with a 5 minute hug of your loved one. Employees have non-quantitative strengths that are not measurable. We just know they have them. Just like products and services have non-quantitative strengths that transforms a product from a commodity into an object of desire.

Sales people are often measured by the quantity of their calls, not the quality of their interactions. Customer Service agents are being judged by the number of calls they handled, not the value they provided to customers. The list is endless.

Sure, we need to constantly improve our data sets and optimize them. But, the altar of data is not worth praying at. Leaving non-quantitative factors out is a road to nowhere. Integrating measurement into a more holistic, dare I say, human perspective should be the goal. Let’s use data and technology as a tool to better understand, innovate and change the world. Time to grow up. Who wants to be stuck in the “2,3,4,5,6,19″ rut forever?