It’s time to innovate business models

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What has been the most revolutionary change in the automotive industry in the last decade? You might think Tesla, Chevy Volt or Honda’s FCX Clarity. I don’t think so. It’s been the introduction of  Zipcar. A completely new business model based on human insights and understanding where the world (and each customer) is going. BMW is latching on to that trend by developing a “DriveNow” sharing system in Munich.

While the iPhone was a major disruption, I would argue the App store is the real disruptor by introducing a new, innovative business model. Apple integrated the hardware with a crowdsourcing model for the apps in such a brilliant way, that it was something materially different from just being a phone, but from how phone manufacturers make their money.

The formula for survival: Innovate your business model

Whether threatened by classic disruption or not, companies have a tough time innovating their business models. In fact, they don’t change them significantly. Companies that do manage to adopt whole new business models do it by creating entirely new business units that have new business models. They don’t do it by taking an existing business unit and turning it on its head. So, I don’t expect Honda (and other automotive companies) to get out of the automobile business. But I expect them to start a new unit that focuses on a highly efficient car-sharing system. (And, in the decades to come, I expect all car companies to shift focus from the car-building business to the people-transporting business.)

By exploring new, disruptive business models entire companies will become more resilient to economic changes by better defining and focus the core business. Business model innovation is so important because it allows enterprises to experiment with something that might work out, then filter it back throughout the whole company. It helps brands to better understand where the world is going and what you as a brand need to do to address a specific customer demand, independent from your company’s existing systems and structure. It requires from a brand to understand and focus on where the customer is going, where the opportunity is, and then build the right business system to support that.

Advanced enterprises will be able to compare how different the new business model is from their current one (particularly in terms of margins, overhead, and success metrics), they can get a clear picture of what they will need to do to grasp the new opportunity. Would it be easy because it dovetails well with their current model, or would it require to marshal different resources and processes? Knowing that, if the world really is going that way, then they can be flexible and respond effectively because they’ve already experimented with and built a business model that will take advantage of that shift.

There are many industries ripe for business model innovation

Let’s start with the obvious one: Media. Newspapers need to redefine their business model, not just putting a silly “The Daily” on an iPad. That’s not a disruption, it’s applying the old business model to the new world of content sharing.

Healthcare – how can we take out real cost and create greater value? Healthcare reform didn’t pay any attention to changing the business model. We need to make better sense of all the health data available to us and increase efficiencies.

Defense – we try to fight WWII over and over again. Enemies have changed. Our response needs to change.

Energy – we need better systems that reward people to save energy, give them options in using energy (Should my house be powered by coal, gas or solar energy – with a different price for each energy form) and energy companies need to explore new revenue drivers to get out of the pure consumption model.

It used to be enough to innovate by increments. Product 2.0.

The time is ripe to innovate through bigger dreams. Business Model 3.0

Embracing uncertainty

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Image: Courtesy of Behanceserved

I was raised in the traditions of Western schooling with the goal to develop a workforce for the industrial age. If I knew the answer, I was rewarded. My intelligence was measured on standardized tests and all those tests were about knowing the right answer. When I started to manage people, I was rewarded for my certainty – we had a goal and I knew how to get there. Often I had no clue and was filled with fear we would never reach that goal, but I was able to hide my fears and create this aura of knowledge.

Those days are long gone and forgotten. The construct of knowledge and predictability seems laughable when computers can cause a market meltdown, pricing Accenture down to $0.01, when we struggle to prevent a major ecological disaster, when the world is filled with black swans. Our world gets more complex by the day and any thought of certainty seems ridiculous. Information is now consumed in streams and the idea of “truth” transforms right in front of our eyes and mutates into something we have problems defining.

We have to sacrifice certainty.

Our whole belief system is based on certainty and we are defined by our positions, our explanations. In order to survive and prosper in our complex reality, we have to embrace uncertainty. Everything we believe in, everything we “know” needs to go. Time for spring cleaning. Don’t throw everything out, just store your knowledge in the garage and let it sit there. Open the doors and invite new positions in. Listen to what other people have to say, embrace the opposite position, the weird opinion, the unimaginable. We have to live Winston Churchill’s famous quote:

“True genius resides in the capacity for evaluation of uncertain, hazardous, and conflicting information.”

These uncertain times create spaces for invention. We need to let go of old positions and jump into the not-knowing space to discover new ways of thinking. Life goes in inevitable cycles and we need to embrace the ebb and flow to experience real happiness.

Enjoy disruptions and weirdness.

Don’t get me wrong. I’m not Tony Robbins or some other life-changing guru. I feel that our need for certainty is so limiting because we don’t really listen. We’re constantly looking for confirmation of our own knowledge. Instead, we need to look for disruptions of our belief system. How beneficial is it to embrace only like-minded views? Your echo chamber gets louder and louder while the box you put yourself in fills up with sameness.

We need to look for disruptions, not similarities. What kind of world can we create when we enjoy weirdness and cherish differences? We don’t have to agree on anything. That’s fine. But every time we experience disruptions, a door opens in our mind to a world that was closed off before.

Companies have challenges embracing uncertainty, especially when business leaders continue to use the machine as the dominant metaphor. Industrial age thinking leads to massive failures since the executives have no clear feeling how their actions affect the collective action of the company. Dynamic organizations are still very rare because sameness is rewarded, certainty lauded and opposing voices pushed aside. Companies need to routinize the exercise of imagination. They need to store all their “knowledge” away and open the doors to new ideas.

Many organizations believe in a culture of fear. Fear is not a good path to creativity. It forces people to focus on incremental solutions, on safe choices. The successful managers of the future will facilitate listening, learning and imagination. And successful companies will embrace this credo:  ”We are door openers. Everyone here is an explorer. How could we possibly live our lives looking at door and not open it.”