A short movie produced by the Dutch producers Joep van Osch and Casper Eskes asks good questions: What the hell are we actually doing on Facebook? Does it make any sense? Should we “friend” people we barely know? Are we creating a virtual character just to please your Facebook friends?
Rethink your personal Facebook Strategy
A Facebook strategy, really? I thought it’s about sharing whatever you want to with your friends?
No, it’s not.
You’re developing a virtual brand. Don’t think you can be real on social networks. You shouldn’t be. You don’t want to air your last fight with your spouse on Facebook. Have a serious discussion about your relationship on Twitter.
You gotta be careful.
Never say anything about your clients. Ever.
Never say anything real about your relationship. Ever.
Never be real.
Be Facebook real.
Showcase your strength. Showcase what you want to stand for. So many people talk about authenticity. It’s all garbage. You don’t want to be real on Facebook. You want to be Facebook real.
Don’t share everything. Especially the negative parts.
Share enough. Especially the negative parts.
Don’t convey the Unicorn world.
You’re better than that. You’re real. Just be real in the limits Social Networks put you in. Don’t go all out.
The semi-reality of Facebook
Nobody is a real person on Facebook.
You push your all-time-best pictures in albums. Or on Instagram.
You showcase your best thinking, your best information you gather.
It’s not enough.
You have to refine your Facebook strategy even more.
Don’t define authenticity as a picture from a party.
Define it as new way of thinking, ideas you want to share with people.
Make your own Internet better than just a reunion-stirring-memories-hurting platform.
Make it a platform to define yourself. You can change any day and become some other person. (At least, we in Los Angeles can.)
Why not change your presence on social platforms. Try to be the person you want to be.
More helpful.
More value-adding.
Just a better person.
You don’t become a lesser person because of this.
You become a better person.
Because you are aware.
Because you are.
That’s enough.
What about brands?
The same applies to brands.
Authenticity and transparency doesn’t mean you have to share everything with everybody. People don’t really care about all the customer complaints you field each and every day. They don’t want to hear about the tiny details of your production process.
They want their problems solved.
And they want to find out if your brand matches up with their Facebook persona.
How does your brand fit into their Facebook being? How does it make them look better?
No wonder so many people click on or “like” charity/CSR initiatives. It makes them look better. (”I care. I’m not one of these mindless consumers. I’m a responsible customer.”)
Highlight things and initiatives that make the customer look better. That’s what Social Media marketing is all about.
Make the customer look better.
