Bookmark and Share

14_back2

Ever listened to a radio commercial lately? I bet if I played you one from 1983 and one from 2010, you wouldn’t be able to tell the difference. Newspaper ads look the same they looked 20 years ago. Most commercials are still 30 seconds long and follow very specific rules. The majority of display ads haven’t changed much over the last decade.

Just look at conferences. I could attend a Social Media or Mobile conference each and every day without even leaving California. We discuss the smallest innovations, the tiniest upgrades, cheer a Social Media initiative that will be seen by a few thousand people while the TV continues to blare with millions of people watching glancing at commercials. Are there even any conferences talking about innovation for radio commercials? How to improve print ads?

Fact is, any TV campaigns with equal creative firepower is more effective than any display ad campaign. Fact is, most Social Media initiatives don’t have any impact outside of the Social Media echo chamber.

There are two things going here:

  1. We are living through a paradigm change. You’ve heard it before: from consumer to producer, from mass media to media by the masses, etc. Since we’re in the middle of the baseball playoffs: We’re in the top of the first inning. Social Media as we know it in 2010 won’t be valuable in 2012. We have a long way to go, many things to learn, let brands and enterprises evolve in conjunction with the changing behavior and needs of people.
  2. Just because the old forms of marketing have lost their value over the years and become less effective, doesn’t mean they lost all of their value. We treat traditional media like a retired senior staring out the window of his house filled with memories of the good old times.

There’s a lot of life left in traditional media. But we need the vitamins of innovation to make traditional media more lively: Why not negotiate 1:37 commercials? Why not work with radio station to revamp their whole advertising model? Why not work with newspapers to come up with new ways to communicate with people? It’s a shame most brands and agencies focus all their energy on shiny objects and let traditional media collect dust in the backroom.

John C. Calhoun said: “The interval between the decay of the old and the formation and the establishment of the new, constitutes a period of transition which must always necessarily be one of uncertainty, confusion, error, and wild and fierce fanaticism.”

Let the fanaticism for these new tools/platforms not diminish the remaining value of traditional media.

The problem with Digital Marketing

Bookmark and Share

tumblr_kqya1qlJvD1qzr7ibo1_500

Image: Courtesy of 1.media.tumblr.

I’ve seen TV commercials that made me laugh. The majority of radio commercials annoy me. Some print ads are rather interesting, most of them purely forgettable. The range of emotions when experiencing “traditional” advertising ranges from highly entertained/intrigued to annoyed. I was never angry a TV commercial interrupted my show, maybe annoyed, but not angry.

The range of emotions when experiencing “digital” marketing ranges from barely entertained to angry. Angry at the pop-ups, the take-overs, the obnoxiousness of advertisers to push their message right in front of my face.

Why is there such a huge difference in emotions between “traditional” and “digital” marketing?

Two reasons:

1) We have a contract with traditional media: You serve us ads and the content will be free/dramatically reduced in price. Sure, we try to do our best to get out of that contract (DVR, radio podcasts) but in general we’re fairly happy with the partnership.

No such contract exists between us and digital media. We don’t see ads underwriting anything. Does an ad on Facebook make the site better? Nope, it cheapens my experience. Does an ad on Yahoo’s homepage improve their content? Not that I know of, it just makes me want to leave the homepage as soon as possible. Marketers haven’t found an airtight value proposition for consumers to see ads as an underwriting proposition. Every time a brand serves up an ad, it reminds us that there’s no contract. No relationship, no reason not to get angry.

(And, most of the web ads are intended to be clicked, turning Digital Marketing into a whining and begging contest, turning even more people off.)

2) TV, Radio and Print are entertainment channels. Sure, there’s some educational and informational content but we use these channels to entertain us.

Digital is an entertainment channel. And an information channel. Most importantly, digital is a communication channel. Depending on your tasks at hand, the definition of digital as a channel changes by the minute for each of us. While my visit to Forbes.com might be my kind of entertainment (sad, I know), others are looking for information on the same site or want to communicate with other readers about a common topic. The reception changes dramatically in whatever mode I am:

- Information Seeking: Don’t even try to serve me an ad. I don’t want to see and hear it. I’m focused on my own information needs. Your intrusion makes my task at hand harder to accomplish.

- Communicating: Don’t you know the two of us are talking? Why do you have to bother us in the middle of a conversation? What do I have to do to get you out of my world?

- Ready to be entertained: What you got? Something funny? Something interesting? I’m watching a show/video but I don’t mind discovering something better.

Search Engine Marketing continues to be successful because it answered the need for information with relevant results. Banner advertising never took off because the Web is a hybrid channel and we have to guess constantly what mode people are in. Inserting messages into a communication and information environment doesn’t work. So far, it only works in an entertainment environment.

If digital marketing will ever grow up, it needs to develop a mutually beneficial contract and find new ways to message to people when they want to be informed and/or communicate. That’s why companies like Facebook and Twitter should take a step back and reconsider their advertising models. Applying a broken digital advertising model to a new platform still equals apathy, non-performance and angry people.

When you’ve figured out a way to shift digital advertising emotions to the range of traditional advertising,  please let me know. I’ll bet my house on you.